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Frequently Asked Questions

CRMU Services
What services does CRMU offer?
Who can I contact, after normal business hours, if I am having trouble with my utility service?
What is the cost to have CRMU light my pilot light?


Payment Options / Billing Options
What forms of payment does CRMU accept?
Who do I contact with questions regarding my bill?
Can I have my utility payment automatically debited from my bank account?
When will I receive my bill, and how long will I have to pay it?
How do I sign up for new service or transfer my existing service to a new location?
Do you offer a budget payment plan? Can I enroll as a new customer?
Do I have to pay a deposit for my utility services?
Are there any other fees to start utility services?


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CRMU Services

What services does CRMU offer?
CRMU offers electricity, natural gas, water, wastewater, cable television, internet and telephone services for residential and commercial customers. We also bill stormwater and trash services for the City of Coon Rapids.


Who can I contact, after normal business hours, if I am having trouble with my utility service?
CRMU is on call 24-hours a day. If you have an emergency after normal business hours, our on-call personnel can be paged at 1-877-999-4572. Call the pager, leave your phone number and our on-call personnel will call you back.


What is the cost to have CRMU light my pilot light?
Nothing! Some customers choose to turn off their home heating systems during the summer, but they certainly want their heating systems ready again when the next winter arrives. CRMU is more than happy to help.

You can request a CRMU service representative to come to your home and relight your pilot lights. Call CRMU at 712-999-2225 any weekday between 7 a.m. and 4 p.m.

Other than pilot lighting and initial leak inspections when service is activiated, CRMU does not offer service or repair on any natural gas appliances. Should you require such services, please be sure you choose a reputable, professional natural gas service contractor.


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Payment Options / Billing Options

What forms of payment does CRMU accept?
CRMU accepts cash, checks (no two-party checks), money orders and credit cards (Mastercard & Visa only). You may pay your bill online via debit or credit card at the following website: www.officialpayments.com


Who do I contact with questions regarding my bill?
Call CRMU Customer Services at 999-2225 or visit our office during normal business hours at 123 3rd Avenue South in Coon Rapids. CRMU Customer Services office hours are Monday through Friday from 7:00 a.m. to 4:00 p.m. The office is closed on Saturday and Sunday.


Can I have my utility payment automatically debited from my bank account?
With our Auto-Pay Program, your utility payments are automatically deducted directly from your checking or savings account. You will still receive your monthly statement so you know the date and amount being deducted from your bank account. You can sign up for this program by completing and submitting the "Auto-Pay Program Form." You may also stop by our office to fill out the form or call 999-2225 to request one by mail. We also require a VOIDED check (not a deposit slip) with the correct bank account and routing information. Your payment will be deducted from your account on the first of the month (one day after the due date stated on the bill).


When will I receive my bill, and how long will I have to pay it?
You will receive your bill around the 10th of each month. All bills are due on the last day of the month.


How do I sign up for new service or transfer my existing service to a new location?
There are a variety of ways to sign up for service. A customer may visit our offices at 123 3rd Avenue South, call us at 999-2225, send us a letter, or notify us via email. Commercial customers should contact us in person or by phone.


Do you offer a budget payment plan? Can I enroll as a new customer?
We prefer that new customers wait one year before enrolling in the budget program. The monthly budget amount is based on an average usage. In order to have that amount as accurate as possible, we do not recommend using the previous resident's average. If yo have lived at your residence for a year and wish to sign up, please call our office at 999-2225 to contact us via email. Upon the request, we will send you a budget proposal letter which you may or may not accept. If you choose to accept, sign the proposal, return to CRMU and your budget billing will begin the following month. Budgets are recalculated annually.


Do I have to pay a deposit for my utility services?
CRMU charges a deposit for all customers. We do not accept letters of reference or a good credit rating. Deposits are $100 per utility service (maximum of $300) and $50 for communication service. Deposits are returned after one year of service if you have paid on-time and in-full the past 12 months or if you disconnect service and move out of our service territory. The refund will first be applied to any outstanding charges or current accounts and, if a credit remains, a check will then be issued.


Are there any other fees to start utility services?
CRMU charges a $15 per utility fee to establish service (maximum of $45). Communication customer start-up fees vary depending on the amount of work that must be done. For more detailed information, please contact our office at 999-2225.